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Celeb Pro FAQs

Can I register if I’m in Canada?

We currently DO NOT ship to Canada 🇨🇦. Your promo code will only work for United States 🇺🇸 clients/followers.

We are currently looking into shipping options and vetting different companies to make this happen, but no concrete dates as of yet.

Where do I register?

To register as a Celeb Pro, please click here.

My license is locked up at the shop, can I still participate?

Yes, we encourage you to first look online with your state to see if you can take a screenshot. If you are still having difficulty please send us an email at CELEBPRO@CELEBLUXURY.COM

After registering am I ready to go?

No, after registering you will receive an email confirming you have been approved for the program. After receiving your approval email you MUST login to your account and ACCEPT the terms and conditions. After doing that, you will be prompted to add your PAYPAL account. This needs to be done BEFORE you start promoting on your social pages or else you will not earn commission.

I signed up with the wrong PayPal email address, how do I fix this?

Send an email to CELEBPRO@CELEBLUXURY.COM letting us know that you need to update your PayPal email address. Please note that if funds were sent from us to your PayPal email address before you requested it to be changed, a claim must be made with PayPal to return the finds and send to your correct PayPal email address. In the event a claim needs to be made the process can take up to 30 days before the funds are released.

I didn’t receive the email confirmation of approval, what should I do?

If you did not receive the email confirmation approval first check your junk/spam folder as some email servers may have settings that are blocking our emails and unfortunately we can’t control that.

If it has been more than 48 hours and you still have NOT received your confirmation email, please send us an email at CELEBPRO@CELEBLUXURY.COM with your name and email address letting us know you applied and have not received the approval email.

Where do I sign in once I’ve registered and received my approval email into the program?

To login, please click here.

What is my commission?

Your commission percentage is located in your dashboard.

When do I get paid?

As long as your current affiliate earnings are over $20, you’ll be paid every Friday, beginning one week after your enrollment is activated. If you haven’t earned $20 since your last payment, we’ll pay you the following week after you’ve crossed the threshold.

Do my clients get a discount?

Yes, 10% off when they use your specific promo code.

How do my clients get the discount?

By using your specific promo code.

What is my promo code?

This is the promo code you will market to your clients. All promo codes must be unique. If the code you request is already in use, we will reach out to you to select a new one. When in doubt, we recommend matching your Instagram handle or using the your first name, first 3 letters of your last name and the # 10. For example JERYLSPE10.

Where is my promo code located?

Your promo code will be sent you in your welcome/approval email. Please save this email for future reference.

Can I change my promo code?

If your promo code hasn’t been used yet and you have a valid reason for requesting a change you may do so by contacting CELEBPRO@CELEBLUXURY.COM . Please include your name, email address you signed up with and the reason for your request.

What is the current website promotion?

We are currently not running a promotion.

Can my clients use my promo code for the additional 10% in conjunction with the current website promotion?

Yes, your promo code may be used in conjunction with other Celeb promotions.

What is my unique URL link for?

Your link is meant to be used in your bio + as a swipe up option for IG stories for easy access to our website and to help us understand how many people you are driving to our website. Without this knowledge we cannot make any recommendations on how to improve sales if you need help.

Do my clients NEED to purchase from the link and use my promo code in order to earn commission?

Your clients need to either purchase from your URL link OR use your promo code to earn commission.

They do not HAVE to do both, although we HIGHLY encourage it for the reason stated above. The promo code gives them the 10% discount. If they only use your link they will NOT receive the 10% discount on their order so BOTH are very important to promote.

Where do I find my unique URL link in my dashboard?

Login to your dashboard and go to the Creatives tab. Your link is there.

Now that my dashboard is setup and I have my promo code + unique URL Link, can I go ahead and share to my Social Media or do I need to wait?

No you DO NOT need to wait. Share away 😉

What hashtags should I use when posting?

celebluxury #gemlites #gemlitescolorwash #gemlitescolorditioner #viralcolorwash #viralcolorditioner #bondfix #celebaffiliatepro

Where can I get high resolution images to use on my page to promote the current promos?

High resolution images are located in your dashboard in the Creatives tab.

My client has not received an email confirmation of their order yet, how can they receive it?

Please have your client check their junk/spam folder as some email servers may have settings that are blocking our emails and unfortunately we can’t control that. If they still have NOT received their confirmation email, please have them send us an email to INFO@CELEBLUXURY.COM with their name, email address, order # and last 4 digits of the credit card # they used to purchase their order. Our customer care agents will be happy to assist.
My client has not received their tracking information email, how can they receive it?

Mail and delivery services are experiencing delays due to COVID-19. Please understand it can take up to 3+ business days to safely prepare and pack your package. Tracking emails are sent out AFTER the order is on it’s way. If it has been 3+ business days and your client has not received their tracking information email please have them check their junk/spam folder. If the tracking information email is not there, please send have them send us an email to INFO@CELEBLUXURY.COM with their name, email address, order # and last 4 digits of the credit card # they used to purchase their order. Our customer care agents will be happy to provide tracking information.